Features
Everything you need to automate your phone
JobGrid's AI phone receptionist handles calls, books appointments, quotes jobs, and integrates with your existing tools—24/7, without breaks.
AI Capabilities
Natural Voice Conversations
Indistinguishable from human receptionists. Context-aware responses that understand customer intent and speak naturally.
Multilingual Support
Answer calls in 70+ languages including fluent Spanish. Automatically detects caller language and switches seamlessly.
Custom Voice Cloning
Clone your voice or create a brand voice for consistency. Available on Business and Enterprise plans.
Emergency Triage
Identifies urgent situations (burst pipes, no heat, etc.) and escalates to on-call technicians immediately.
Booking & Scheduling
Instant Appointment Booking
Books appointments directly into your calendar (Google Calendar, ServiceTitan, Jobber, etc.) while customer is on the phone.
Smart Availability Management
Checks technician schedules in real-time, offers available time slots, and prevents double-booking.
Automated Confirmations
Sends SMS and email confirmations with technician photo, bio, and service details. Reduces no-shows.
Reschedule & Cancellation Automation
Handles customer reschedule requests automatically. Updates your dispatch system and sends new confirmations.
Quoting & Pricing
Instant Price Quotes
Provides rough pricing quotes for common jobs based on your preset rates. Converts more calls to bookings.
Advanced Pricing Logic
Business plan includes conditional pricing (time of day, emergency rates, distance, job complexity).
Job Intake Workflows
Asks qualifying questions to understand the job scope before quoting. Captures details for accurate estimates.
Integrations
CRM & Dispatch Software
Native integrations with ServiceTitan, Jobber, Housecall Pro, ServiceM8, Workiz, and more. Two-way sync.
Calendar Sync
Google Calendar, Outlook, and Apple Calendar integration. Real-time availability checking.
SMS & Email
Automated follow-ups, confirmations, and reminders sent via SMS and email after every call.
API Access
Enterprise plans include custom API integrations for proprietary systems and workflows.
Reporting & Analytics
Call Transcripts & Recordings
Full transcripts and recordings of every call. Search by keyword, date, outcome, or customer.
Performance Dashboard
Track calls answered, bookings made, revenue captured, average handle time, and customer satisfaction.
Call Summaries
AI-generated summaries of each call with key details, customer intent, and action items.
Monthly Optimization
Business plan includes monthly performance reviews and AI tuning to improve booking rates.
Customization & Control
Custom Greetings & Personality
Set your brand voice, greeting scripts, and response style. Friendly, professional, or technical.
Knowledge Base Management
Upload FAQs, service details, and policies. Business plan includes automatic website crawling.
Multi-Location Support
Manage multiple business locations and phone numbers from one account. Route calls to correct location.
Fallback Routing
Route specific calls or overflow to human receptionists when needed. Seamless handoff.
White Glove Setup & Onboarding
Sit back and relax. Our expert team handles all the heavy lifting so you can focus on running your business.
Complete System Configuration
We configure your AI agent, set up your phone number, customize greetings, and upload your business information—no technical work required from you.
Full Integration Setup
Our team connects JobGrid to your calendar, CRM, and other tools. We handle API keys, authentication, and data sync—everything just works.
AI Training & Customization
We train your AI agent on your services, pricing, FAQs, and brand voice. It sounds like your business from day one.
Dedicated Onboarding Specialist
Your dedicated specialist guides you through setup, answers questions, and ensures everything is perfect before going live.
From start to finish, we handle the setup so you can start capturing leads and booking appointments immediately.
Advanced Features for Large Teams
Additional capabilities for franchises, call centers, and businesses replacing full CSR teams.
Outbound Call Automation
Automated calls for appointment reminders, review requests, payment collections, and follow-ups.
QA Dashboard & Agent Tuning
Monitor call quality, review flagged conversations, and continuously improve AI responses.
Dedicated Account Manager
White-glove onboarding, monthly strategy sessions, and priority support with SLA guarantees.
Enterprise Security & Compliance
SOC 2 compliance, custom data retention policies, SSO, and advanced access controls.
See these features in action
Book a personalized demo and we'll show you how JobGrid handles real scenarios from your service business.