Terms of Service

These Terms of Service ("Terms" or "Agreement") form a binding agreement between JobGrid LLC, a Florida limited liability company with its principal offices at 18480 SW 83rd Pl, Cutler Bay, FL 33157 ("JobGrid," "we," or "us") and the business entity or individual that creates an account or otherwise uses the JobGrid platform ("you" or "Customer"). By accessing JobGrid.io or any related services, you confirm that you have reviewed these Terms and agree to comply with them.

You must be at least 18 years old and authorized to bind your organization to these Terms. You are responsible for maintaining accurate business information, safeguarding login credentials, and immediately notifying us about unauthorized account usage. The individual signing up on behalf of a business represents that they are authorized to bind the business to this Agreement.

JobGrid provides access to its AI-powered receptionist and scheduling service (the "Service") on a subscription basis. The Service includes a 24/7 AI phone answering agent and web chat assistant equipped for advanced pricing quotes, booking, and dispatch tailored to high-volume service companies.

The Service will be provided in accordance with JobGrid's standard functionalities and any specifications or onboarding materials provided to you. You acknowledge that the Service's AI agent will interact with your clients to schedule services, provide information, and perform the tasks outlined above, and that the AI may hand off to human assistance when necessary to ensure a seamless customer experience.

From time to time we may invite you to preview beta features. Beta functionality is provided "as is" and may be modified or discontinued without notice.

Subscription Fee: You shall pay a subscription fee as specified in your selected plan (the "Monthly Fee") for the Service. The Monthly Fee is billed in advance on a monthly basis (each a "Billing Period"). The first Monthly Fee is due and payable upon signing up, and subsequent Monthly Fees will be charged on the same day of each calendar month thereafter during the Term.

Payment Method: Fees will be charged automatically to the payment method on file (e.g. credit card) through Stripe, our authorized payment processor, or invoiced via email, as determined by JobGrid. You authorize JobGrid to charge the Monthly Fee and any applicable overage charges or taxes to the provided payment method. If invoiced, payment shall be due net 15 days from invoice date. All amounts are in U.S. Dollars. Invoices can be accessed from your dashboard or requested at support@jobgrid.io.

Overage Charges: If your usage of the Service exceeds your plan's included AI minutes in any given month, JobGrid will charge overage at the rate specified in your plan for each minute beyond the included amount. Overage fees, if any, will be charged or invoiced in the following Billing Period or as a separate line item as they occur. JobGrid will provide usage reports detailing minutes used.

Taxes: The Monthly Fee and any other charges are exclusive of any applicable sales, use, value-added, or similar taxes. You are responsible for any such taxes levied on the Service, excluding taxes on JobGrid's income. If you are tax-exempt, you shall provide a valid exemption certificate.

Late Payments: If any payment is not received by the due date, JobGrid reserves the right to suspend the Service or charge interest at the rate of 1.5% per month (or the highest rate permitted by law, if lower) on overdue amounts. You shall be responsible for any reasonable attorneys' fees and collection costs incurred by JobGrid in enforcing payment.

For more details, see our Refund & Cancellation Policy.

Initial Term: Unless otherwise specified in your subscription plan, the initial term of this Agreement is 12 months starting on your subscription date ("Initial Term"), subject to the cancellation provisions below. During the Initial Term, you agree to maintain the subscription and pay the Monthly Fees.

30-Day Cancellation Period: You have the right to cancel the Service for any reason within the first 30 days from your subscription date (the "Trial Period") and receive a full refund of any Monthly Fee paid. If you elect to cancel within this 30-day Trial Period, termination will be effective immediately upon notice of cancellation, and JobGrid will promptly process a refund of the initial Monthly Fee to you. Upon such cancellation within the Trial Period, neither party shall have further obligations (except for your obligation to cease using any JobGrid materials or confidential information).

Annual Commitment: After the 30-day Trial Period ends, you are committed to the remainder of the one-year term. The Service is provided on an annual subscription basis, even though fees are collected monthly for your convenience. Early termination or cancellation after the Trial Period does not relieve you of the obligation to pay the remaining balance of the annual term. If you attempt to terminate or cancel the Service for convenience before the end of the Initial Term (i.e. after day 30 but before month 12), you must immediately pay any and all remaining Monthly Fees for the unelapsed portion of the Initial Term.

Termination for Cause: Either party may terminate this Agreement before the end of the term if the other party materially breaches this Agreement and fails to cure such breach within 15 days after receiving written notice describing the breach. If you terminate for JobGrid's uncured material breach, you will be entitled to a pro-rata refund of any prepaid fees for the remaining term after termination. If JobGrid terminates for your breach (including non-payment), you will remain liable for any unpaid fees covering the remainder of the then-current term, which will become immediately due and payable. JobGrid may also suspend the Service in the event of your breach or delinquent payment, without relieving you of responsibility for fees.

Upon termination, we will allow you to export call logs for 30 days unless prohibited by law.

Auto-Renewal: Upon expiration of the Initial Term, this Agreement will automatically renew for successive 1-year renewal terms (each a "Renewal Term") under the same pricing, payment, and terms, unless either party gives notice of non-renewal as described below. Each Renewal Term will be considered a continuation of this Agreement, except that either party may propose adjustments to fees or terms for the upcoming term by providing at least 30 days' notice prior to the renewal date (any changes must be mutually agreed in writing to take effect).

Non-Renewal Notice: If either party intends not to renew this Agreement at the end of the Initial Term or any Renewal Term, that party must provide written notice to the other party at least 15 days prior to the end of the then-current term. If you provide a timely non-renewal notice, the Service will terminate at the end of the current term and no further billing will occur (aside from any overage or additional charges incurred prior to termination). If no timely notice is given, the Agreement will renew as described above. JobGrid may send a reminder of auto-renewal near the end of the term as a courtesy, but your responsibility to provide timely notice of cancellation is not contingent on receiving a reminder.

Upgrade or Downgrade: If you desire to change your subscription plan upon renewal (for example, upgrade to a higher plan or downgrade to a lower plan), you should notify JobGrid prior to the renewal date. Plan upgrades may be accommodated during a term (with pro-rated fee adjustments) by mutual written agreement. Downgrades to a lower tier plan will generally be made effective at the start of a Renewal Term. Any change to a subscription that shortens the term or reduces the Monthly Fee during an ongoing term will not take effect until the current term concludes, unless otherwise agreed by JobGrid.

You shall use the Service in accordance with all applicable laws and JobGrid's acceptable use policies. You are responsible for obtaining any required consents or providing any notices to your customers for the recording of calls or use of an AI agent, if required by law. You will cooperate with JobGrid's onboarding process by providing necessary business information (such as service pricing, scheduling preferences, staff contact info for escalations, and any custom scripts or FAQs) to enable JobGrid to configure the AI agent for your operations.

You shall designate an authorized point of contact to work with JobGrid during setup and for ongoing administrative matters. The Service is intended to handle your inbound communications; however, you understand that the AI agent may not be able to address every scenario and may forward certain calls or inquiries to your staff. You agree to maintain accurate emergency contact information and escalation procedures with JobGrid for situations the AI cannot handle (e.g. complex or sensitive matters requiring human intervention). You remain responsible for fulfilling the actual services booked via JobGrid and for honoring any quotes or appointments the AI agent makes on your behalf based on the data you provided.

You may not use JobGrid to violate laws, send unlawful or deceptive communications, collect payment details, or interfere with emergency services. We reserve the right to suspend accounts that engage in abusive call patterns, spam, or unsafe automations. You may not resell or permit third parties to use the Service without JobGrid's prior written consent.

You retain ownership of customer data you import into JobGrid. We process that data solely to provide the services as described in our Privacy Policy. You are responsible for obtaining any consents required to record or transcribe calls in your jurisdiction.

To the extent JobGrid will process personal data on your behalf in providing the Service (such as call recordings or customer contact information), the parties will comply with applicable data protection laws. JobGrid's Privacy Policy applies to its handling of personal data. You represent that you have the right to provide any personal data you input into the Service (including recordings of calls with your customers) for processing by JobGrid.

We aim for high availability and publish incident updates via email and status notifications. Maintenance windows or emergency fixes may occur. We may enhance, update, or discontinue features, but we will not remove a core capability without providing reasonable notice and alternatives.

JobGrid provides the Service "as is" and without any warranty except as expressly stated herein. To the fullest extent permitted by law, JobGrid disclaims all implied warranties and representations, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

JobGrid does not guarantee that the Service will be uninterrupted or error-free or that it will meet your specific requirements or business outcomes. While the AI agent is designed for high reliability, JobGrid makes no warranty that the AI interactions will achieve any specific conversion rate, booking rate, or business result, or that the AI will handle every call or chat without need for human intervention. You acknowledge that some calls or chats may be misinterpreted by the AI or require transfer to a human, and you accept that risk. JobGrid and its affiliates make no warranties regarding uptime or the accuracy of any information provided by the AI agent.

Limitation on Types of Damages: To the maximum extent permitted by law, JobGrid will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to this Agreement or the Service, including but not limited to lost profits, lost revenue, loss of data, or interruption of business, even if JobGrid was advised of the possibility of such damages. JobGrid shall not be liable for any claims arising from your use of the Service in violation of law or for any third-party claims against you.

Cap on Liability: In any event, JobGrid's total cumulative liability to you for all claims arising from or related to this Agreement (whether in contract, tort, strict liability or otherwise) shall not exceed the total fees paid by you to JobGrid under this Agreement in the twelve (12) months immediately preceding the event giving rise to the claim. The existence of multiple claims or suits will not enlarge this limit. This limitation will apply notwithstanding any failure of essential purpose of any limited remedy.

Basis of the Bargain: You acknowledge that the pricing of the Service reflects the allocation of risk and the limitations of liability and remedies herein. These limitations form an essential basis of the bargain between the parties, and absent any of these limitations, the terms, including the fees charged, would be substantially different.

Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law principles, except that the Federal Arbitration Act will govern the interpretation and enforcement of the arbitration agreement below.

Arbitration Option: At JobGrid's election, any dispute, claim, or controversy arising out of or relating to this Agreement or the Service (collectively, "Disputes") shall be resolved by final and binding arbitration. If JobGrid elects arbitration, the arbitration shall be administered by the American Arbitration Association (AAA) (or another reputable arbitration administrator selected by JobGrid) under its Commercial Arbitration Rules. The arbitration will take place in Miami, Florida, or another location mutually agreed by the parties, and will be conducted by a single arbitrator. The arbitrator shall have the authority to award any relief available in court, except that the arbitrator shall not award punitive or exemplary damages unless such damages are required by statute. The arbitrator's award shall include a written statement of decision and shall be final and binding on the parties, and judgment on the award may be entered in any court of competent jurisdiction.

Litigation: If JobGrid does not elect to arbitrate a particular Dispute (or if the arbitration clause is found unenforceable), then either party may bring a civil action in the state or federal courts located in Miami-Dade County, Florida to resolve that Dispute. For any such court proceedings, the parties irrevocably consent to the exclusive jurisdiction and venue of the courts in the specified Florida jurisdiction. Each party knowingly and unconditionally waives its right to a trial by jury in any legal action or proceeding concerning any Dispute.

Class Action Waiver: You may only resolve Disputes with JobGrid on an individual basis, and may not bring a claim as a plaintiff or class member in a class, consolidated, or representative action. The arbitrator (or court, if applicable) may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding, unless both you and JobGrid consent in writing.

Injunctive Relief: Notwithstanding the foregoing, nothing in this Agreement will prevent JobGrid from seeking injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information, or to prevent irreparable harm, without first engaging in arbitration.

Assignment: You may not assign or transfer this Agreement or any of your rights or obligations hereunder without the prior written consent of JobGrid. JobGrid may assign this Agreement or delegate its obligations to a successor in interest (for example, in connection with a merger, acquisition, or sale of substantially all assets) or to an affiliate. Any purported assignment in violation of this section is void. This Agreement will be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

Entire Agreement: This Agreement (including any exhibits or schedules hereto, which are incorporated by reference) constitutes the entire understanding between you and JobGrid with respect to the subject matter and supersedes all prior or contemporaneous proposals, representations, communications, or agreements, whether oral or written, relating to the subject matter. The parties acknowledge that they are not entering into this Agreement on the basis of any representations not expressly contained herein.

Amendments: No amendment or modification of this Agreement will be valid unless it is in writing and signed by an authorized representative of each party. Email or click-through terms (aside from JobGrid's standard Terms of Service referenced for issues not addressed herein) shall not amend this Agreement unless expressly agreed by both parties.

Severability: If any provision of this Agreement is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of this Agreement will remain in full force and effect. The parties will negotiate in good faith a valid, legal, and enforceable substitute provision that most nearly reflects the original intent of the parties.

No Waiver: The failure of either party to enforce any provision of this Agreement shall not constitute a waiver of that provision or of any other provision. Any waiver must be explicit and in writing to be effective, and one waiver shall not imply any future waiver.

Relationship of Parties: The parties are independent contractors. This Agreement does not create any joint venture, partnership, fiduciary, or agency relationship between you and JobGrid. Neither party is authorized to make any representation or commitment on behalf of the other.

Limitations Period: Except for payment obligations, neither party may bring a claim arising out of this Agreement more than 2 years after the cause of action accrues.

Force Majeure: JobGrid will not be liable for any delay or failure to perform its obligations under this Agreement due to events or circumstances beyond its reasonable control, such as acts of God, natural disasters, strikes, war, terrorism, civil unrest, Internet or telecommunications failures, or power outages, provided that JobGrid gives you prompt notice of the force majeure event and resumes performance as soon as practicable.

Questions about these Terms? Contact JobGrid LLC, 18480 SW 83rd Pl, Cutler Bay, FL 33157, email support@jobgrid.io, or call +1 305-204-1202.

Official notices under this Agreement shall be given in writing and delivered to the addresses of the parties stated above (or to such other address as a party designates in writing from time to time), either (i) by certified mail or courier (return receipt requested), or (ii) by email to the email address designated by each party for legal notices. Notices will be effective upon receipt or, in the case of email, upon the sender's receipt of an email confirmation that the recipient received or opened the email (auto-reply receipts acceptable).