Privacy Policy

We collect the following categories of information when you interact with JobGrid:

• Business profile details (company name, service category, service area)
• Account owner and teammate details (name, phone number, email)
• Billing information processed by Stripe (cardholder name, billing address)
• Call recordings, transcripts, SMS logs, and voicemail messages routed through JobGrid
• Usage analytics such as device, browser, IP address, and feature adoption

We use the information we collect to:

• Deliver, maintain, and enhance AI receptionist services
• Authenticate users and secure your workspace
• Provide live support, onboarding, and billing assistance
• Analyze aggregated usage trends to improve call accuracy and routing
• Send transactional notices and account updates you cannot opt out of

We do not sell customer data. We share information only with trusted processors who enable core functionality, such as telephony carriers, transcription vendors, analytics providers, and Stripe for payments. Each provider is bound by confidentiality obligations aligned with this policy. We may disclose information if required by law or to enforce our Terms of Service.

JobGrid encrypts data in transit (TLS 1.2+) and at rest. Access to production systems is limited to vetted personnel with MFA enforcement. Call recordings and transcripts are retained for the life of your subscription unless you delete them sooner. Backups are rotated on a 35-day schedule. Upon account closure we purge data from active systems within 30 days and backups within 45 days.

Depending on where you operate, you may have the right to:

• Request access to, correction of, or deletion of your personal data
• Export call logs or transcripts in machine-readable formats
• Opt out of marketing communications by using the "unsubscribe" link
• Appeal an automated decision related to fraud prevention or account risk

Submit requests to privacy@jobgrid.io. We will respond within 30 days or sooner if required by law.

JobGrid infrastructure is hosted in U.S. data centers. If you operate in the EU, UK, or other regions with data export controls, you consent to transferring data to the United States for processing. We rely on Standard Contractual Clauses and conduct transfer impact assessments with our subprocessors.

JobGrid is built for service businesses and is not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy as our practices evolve. Material changes will be communicated via email or in-app notices. Questions can be directed to JobGrid, Inc., 18480 SW 83RD PL, Cutler Bay, FL 33157, +1 305-204-1202, or support@jobgrid.io.