Refund & Cancellation Policy

JobGrid operates on prepaid monthly or annual subscriptions. Your billing term begins immediately when you activate a paid plan. Charges appear on your statement as "JobGrid" and are processed securely by Stripe.

If your plan starts with a free trial, you will not be charged until the trial expires. You may cancel before the end of the trial to avoid charges. Usage during the trial may be limited to protect against abuse.

You may cancel at any time from your billing settings or by emailing support@jobgrid.io. Cancellations take effect at the end of the current billing term. You maintain access until that date, and no further automatic charges will be initiated unless you re-subscribe.

Because JobGrid provisions telephony resources up front, refunds are limited to the situations below:

• Duplicate charges or billing errors caused by JobGrid or Stripe
• Documented downtime exceeding 72 consecutive hours outside scheduled maintenance
• Service not delivered as described within the first 30 days for annual plans

Refund requests must be submitted within 15 days of the charge and include supporting documentation. Approved refunds are issued to the original payment method within 5–10 business days.

Upgrades take effect immediately and any prorated difference is charged on the next invoice. Downgrades apply at the next renewal date. Usage-based add-ons (extra phone numbers, call minutes, storage) are non-refundable once consumed.

If you believe a charge is incorrect, contact us before initiating a dispute with your bank. Filing a chargeback without first working with JobGrid may trigger an account suspension. We provide full billing history, call logs, and authorization evidence to Stripe to resolve disputes.

Support is available 24/7 for urgent incidents and Monday–Friday, 9am–5pm ET for billing questions. Email support@jobgrid.io or call +1 305-204-1202. Please include your workspace name, invoice ID, and a short summary of the request for faster handling.